What you should know before you order.

Before you order


Shipping Information

If you purchased, then thank you very much for your order and payment to Shatter Safe Security Window Films.

You will recieve your receipt via email from PayPal.com and should receive UPS tracking information within 48 hours. 

We strive to ship all orders within 2-7 business days via UPS GROUND from time of ordering and tracking info will be sent to within 2 business days.

Note the following to reduce delays.

UPS WILL NOT DELIVER TO A Post Office BOX UNLESS you have a UPS Mailbox location.Should you have a Postal Box, please provide your physical street address and current telephone # for confirmation.

We only ship via UPS unless you make arrangements via your own courier. Contact us for those details.

Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of
9:00 am and 7:00 pm (and sometimes later) to residences, and by close of business for commercial

UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays.

In the U.S. and Canada, shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area.

For residential deliveries that require a signature, you can leave instructions for the driver if no one will be home. For example, you can ask that the shipment be delivered to a neighbour who will be home. If an adult
signature is required, and the sender has instructed us not to leave the shipment with a neighbour, we
will make another delivery attempt on the next business day.

Should you wish to add "Signature Required", Contact us.

Multiple lengths are shipped as 1 piece, if you ordered 2 section of 10 linear feet you will receive 1 continual length of 20 feet.

Shipping travel times will be longer if exceptional shipping problems occur due to weather etc, or shipping out of continental United States. 

Shipping is higher for Hawaii, Alaska, Peurto Rico, Mexico, Canada, and other destinations. 

Contact us for those rates in addition to the shipping fee already charged.

If you have any questions or concerns please do not hesitate to contact us directly by email , customer service
telephone 1-778-882-4377.

By purchasing our products you have agreed to all contained in the following statements. Should you not agree to the following simply contact us within 8 hours of order placement and we will reverse the charges less any processing fees by the secure payment processors. 

** NOTE: All orders are generally cut and shipped within 12 hours.  Once the product is processed and cut per your order, there are no refunds given as the product becomes waste to us.

** ALL SALES are Final with no refunds or returns as all film is cut from master rolls.

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